Privacy Policy

Effective Date: February 3, 2026

Jay’s Import & Export (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

1. Information We Collect

A. Information You Provide Directly

We may collect:

Name
Business name
Billing and shipping address
Email address
Phone number (including mobile phone number)
Order details
Payment information
Communications with our customer service team

B. Automatically Collected Information

When you visit our website, we may collect:

IP address
Device type
Browser type
Pages viewed
Time spent on site
Referral sources

This is collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer service
Send order confirmations and tracking updates
Communicate regarding account activity
Improve website functionality
Prevent fraud
Comply with legal obligations
Send marketing emails if you opt in

3. SMS & Mobile Communications

If you provide your mobile phone number and consent to receive SMS messages, we may send:

Order confirmations
Shipping notifications
Customer service responses
Account updates

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at 800-517-5704 or support@jaysimport.com.

By providing your phone number through our website checkout, contact form, or customer service interactions, you consent to receive SMS messages from Jay’s Import & Export regarding order updates and customer service communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

Mobile Data Protection Commitment

We do not sell, rent, share, distribute, or disclose mobile phone numbers or SMS consent information to third parties or affiliates for marketing or promotional purposes.

Mobile contact information is used solely for direct communication between Jay’s Import & Export and the customer.

We do not purchase or use third-party mobile number lists.

4. Email Communications

If you provide your email address:

You may receive transactional emails related to orders.
You may receive promotional emails if you opt in.

You may unsubscribe at any time using the unsubscribe link in marketing emails.

We comply with the CAN-SPAM Act.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Improve user experience
Analyze website traffic
Measure advertising effectiveness

We may use services such as:

Shopify
Google Analytics
Meta (Facebook) advertising
Email marketing platforms

These providers may collect limited usage data to assist us in operating our business.

We do not share mobile phone numbers or SMS consent information with advertising or analytics providers for SMS marketing purposes.

You may disable cookies in your browser settings.

6. Sharing of Information

We do not sell personal information.

We may share limited personal information with the following service providers strictly for business operations:

Payment processors
Shipping carriers
Hosting providers
Customer service tools

These providers are contractually obligated to protect your data and may not use it for independent marketing.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain information only as long as necessary to fulfill business and legal purposes.

9. Your Rights

You may request to:

Access your information
Correct inaccuracies
Delete your information
Opt out of marketing communications

10. Children’s Privacy

Our services are intended for business customers and individuals over 18 years of age. We do not knowingly collect information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

12. Contact Information

Jay’s Import & Export
10401 Franklin Avenue
Franklin Park, IL 60131
Phone: 800-517-5704
Email: sales@jaysimport.com
Website: https://www.jaysimport.com